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Return & Refund Policy
Effective Date: 10/02/2026
At The Ummah Shop Limited, we want you to have a positive shopping experience at ummahshop.com. This policy explains when and how you can return, exchange, or receive a refund for items purchased from our online store.
1. Your Right to Cancel (UK Consumer Law)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days from the day you receive your items, without giving a reason.
To qualify for a return:
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Items must be unused, unworn, and in their original packaging
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Items must be in the same condition as received
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Proof of purchase (order confirmation or receipt) is required
2. Non-Returnable Items
For hygiene, safety, or legal reasons, the following items cannot be returned unless they are faulty or damaged:
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Perishable goods (e.g. food items, dates)
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Personal care products (e.g. fragrance oils, skincare items)
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Earrings and other intimate jewellery
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Customised or personalised items
This does not affect your statutory rights if an item is faulty.
3. Faulty or Damaged Items
If an item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery.
We will offer one of the following, in line with UK consumer law:
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Replacement
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Full refund (including standard delivery costs)
4. How to Return an Item
To request a return, please email:
Please include:
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Order number
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Reason for return
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Photos (required for faulty or damaged items)
If your return is approved, we will provide return instructions.
Please note:
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Return postage costs are the customer’s responsibility, unless the item is faulty or incorrect
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We recommend using a tracked postal service
5. Refunds
Once we receive and inspect the returned item:
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We will notify you of approval or rejection
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Approved refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
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Banks and card providers may take additional time to display the refund
6. Exchanges
We may offer exchanges for items of equal value, provided:
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The request is made within 14 days of delivery
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The item is unused and in original condition
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Stock is available
If an exchange is not possible, a refund may be offered instead.
7. Relationship with Ummah Welfare Trust
The Ummah Shop Limited is a separate legal entity from Ummah Welfare Trust.
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Purchases made on this website are retail transactions, not charitable donations
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Any charitable support linked to a product or campaign will be clearly stated
8. Contact Us
If you have any questions about this Returns & Refunds Policy, please contact us:
📧 info@ummahshop.com
📞 01254 311319